Terms of service

Who is selling

ShopGuru is an independent brand of Recanto do Pensamento, Lda., which sells the Diagnostic and provides the services described in these terms.

Company

Recanto do Pensamento, Lda.

VAT no.

PT517013657

Address

Rua José de Mello e Castro, n.º 15, 4.º Dto., 1750-132 Lisboa, Portugal

Email

hello@shopguru.bot

Phone

+351 91 2473303

These terms apply to buying the Diagnostic on this site. The Implementation and the monthly follow-up service that come after it have their own proposal and contract.

Who it is for

The Diagnostic is sold only to businesses and professionals buying it for their trade, with a tax or VAT number. It is not sold to consumers.

Because it is a business-to-business purchase, the 14-day right of withdrawal for consumer distance contracts does not apply. The refund conditions are set out under Refunds.

By buying, you confirm that you are buying on behalf of a business or for your professional activity, and that the billing details you give are accurate.

What the Diagnostic is

The Diagnostic is a paid, fixed-price review of your online store: how it works today, which tools it uses, who does what and what the team repeats every week. It ends with a written plan and an Implementation proposal.

It includes:

• a 45-minute kick-off video call for us to get to know your store: how it works today, which tools it uses and who does what;
• video sessions with the people on your team who run each process;
• the written plan: the map of your processes, what can move to AI and in what order, what stays with the team, the proposed autonomy levels and limits, and the integrations we connect, the ones we do not and the ones still to assess;
• an Implementation proposal, as a project or as a pilot Implementation, with scope, timeline and price;
• a video call to present the plan and the proposal;
• the invoice, issued with certified invoicing software.

The Diagnostic does not include the Implementation or the follow-up service. The Implementation is the work of adapting the ShopGuru agent to your store. After it, you can subscribe to the follow-up service: we keep watching the agent, test its answers, propose corrections, improve it every month and keep a direct line open with you. The prices of the Implementation and of the follow-up service are not public and are set out in the proposal.

Price and payment

The Diagnostic costs €490 + VAT at the applicable rate (23%), as a single payment.

Businesses in another EU Member State with a VAT number valid in the VIES system pay €490 without VAT, under the reverse charge: the buyer accounts for the VAT in its own country.

Payment is made on the site, on a secure Stripe page (Stripe Checkout). Card or other payment details are entered directly with Stripe and never reach us.

The invoice is issued with InvoiceXpress, invoicing software certified by the Portuguese Tax Authority, with the tax or VAT number given at checkout. We email it to you within 1 working day of payment.

Kick-off meeting and timelines

Within 1 working day of payment, we email you the invoice and suggest dates for the kick-off meeting. The meeting lasts 45 minutes and takes place within 30 days of the purchase. If you need more time, email us before the deadline and we will extend it.

If the kick-off meeting does not take place within those 30 days because you are not available, and you have not asked for more time, the Diagnostic is considered finished, with no refund.

The written plan arrives within 10 working days of the kick-off meeting. If we need to clarify anything, we will contact you, and the deadline then runs from your reply. The sessions with your team take place within this period, at times agreed with you.

The kick-off meeting, the sessions and the final meeting take place by video call on Google Meet, and the invitations are sent through Google Calendar.

Meeting

Once we have delivered the plan, we arrange a 60-minute video call with you to present it and answer your questions. Whoever makes decisions for the store should attend.

The meeting is not recorded.

Refunds

We refund the full amount paid, by the same payment method, in two cases:

• if you cancel before the kick-off meeting and let us know by email;
• if, at the kick-off meeting, we conclude that ShopGuru is not right for your store. In that case we tell you by email and explain why.

There is no refund after the meeting: the plan has been delivered and is yours.

Deduction from the Implementation

If you commission the Implementation within 60 days of the plan being delivered, the €490 paid for the Diagnostic is deducted from the price of the Implementation. After that period, the proposal may be revised and the deduction no longer applies.

Files and data

For the Diagnostic you can send us files, such as exports of customer conversations, emails or your catalogue, in a Google Drive folder we share with you. Please anonymise conversation and email exports before sending them, removing your customers' names, emails and phone numbers. The catalogue should not contain personal data.

We use what you tell us in the meetings and sessions, and the files, only to carry out the Diagnostic. The data processing agreement (Article 28 GDPR), covering the data the store entrusts to us after that, is signed at the Implementation stage.

How we handle personal data is described in the Privacy policy.

Ownership of the plan

Once delivered, the plan is yours. You can use it in your business, put it into practice yourself or with another company, at no further cost. We keep the right to use the methods, templates and general know-how with which we carry out diagnostics, but we do not use or disclose your store's information outside your Diagnostic.

Liability

The plan is prepared with care, based on the information you give us. Its estimates of time, deadlines and results are indicative and depend on how the store and the team work. Decisions about what to put into practice are yours.

To the extent permitted by law, our liability for damage relating to the Diagnostic is limited to the amount paid for it, and we are not liable for loss of profit or indirect damage. This limitation does not apply to damage caused by wilful misconduct or gross negligence.

Complaints and disputes

If something goes wrong, please talk to us first at hello@shopguru.bot. We will reply and try to sort it out.

You can also file a complaint in the Electronic Complaints Book (Livro de Reclamações).

Although the Diagnostic is sold only to businesses, for the sake of caution we also list the alternative dispute resolution (ADR) bodies, such as CNIACC, the Portuguese National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt). The full list of ADR bodies is on the Consumer Portal.

These terms are governed by Portuguese law. The courts of the district of Lisbon have jurisdiction over any dispute.

Changes to these terms

We may update these terms. The date at the top shows the latest version. Each purchase is governed by the terms in force on the day it was made.